Last Updated: January 2026
Privacy Policy
This Privacy Policy explains how FRESHPUP collects, uses, and protects your personal information when you visit our website or purchase our products.
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, shipping address, and payment details when you place an order. We also automatically collect certain technical data, including your IP address, browser type, and browsing behaviour through cookies and similar technologies.
2. How We Use Your Information
We use your information to process and fulfil orders, communicate with you about your purchases, provide customer support, send marketing communications (where you have opted in), and improve our website and products.
3. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third-party service providers who help us operate our business, such as payment processors, shipping carriers, and email platforms, and only to the extent necessary to provide those services.
4. Data Security
We take reasonable measures to protect your personal information using industry-standard security practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control or disable cookies through your browser settings.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights, please contact us at support@freshpupcare.com.
7. Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Contact Us
If you have any questions about this Privacy Policy, please email support@freshpupcare.com.