Last Updated: January 2026
Terms & Conditions
These Terms & Conditions govern your use of the FRESHPUP website and your purchase of our products. By using our site, you agree to these terms.
1. Use of the Website
You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of, or restrict the use of, the site by any third party. We reserve the right to refuse access to the website at our discretion.
2. Products & Pricing
All FRESHPUP products are described as accurately as possible. However, we do not warrant that product descriptions, pricing, or imagery are entirely accurate, current, or error-free. We reserve the right to correct errors and to change pricing and availability without prior notice.
3. Orders
When you place an order, you are making an offer to purchase. We accept your offer (and the contract is formed) when we dispatch your order. We may decline or cancel an order at our discretion, for example where there is a pricing error or suspected fraudulent activity.
4. Payment
Payment is processed securely at checkout. By placing an order, you authorise us to charge your nominated payment method for the total amount, including any shipping fees.
5. Shipping & Delivery
Shipping times are estimates only and are not guaranteed. We are not liable for delays caused by carriers or events outside our control. Risk of loss passes to you upon delivery.
6. Returns & Refunds
Our returns policy is outlined in our Shipping & Returns page. Nothing in these terms affects your statutory rights under Australian consumer law.
7. Intellectual Property
All content on this website, including text, graphics, logos, and imagery, is the property of FRESHPUP and may not be reproduced without our written permission.
8. Limitation of Liability
To the fullest extent permitted by law, FRESHPUP shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
9. Governing Law
These terms are governed by the laws of Western Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia.
10. Contact
For any questions regarding these Terms & Conditions, please email support@freshpupcare.com.