Last Updated: January 2026
Shipping & Returns
Everything you need to know about how we ship your FRESHPUP and what to do if you'd like to return it.
Shipping
We offer free standard shipping on all orders Australia-wide. Orders are processed within 1–2 business days, with standard delivery taking 5–9 business days. Express shipping is available at checkout for an additional charge.
Order Processing
Orders placed before 12:00pm AWST on a business day are generally dispatched the same day. Orders placed on weekends or public holidays are processed on the next business day.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing a tracking number so you can follow your delivery every step of the way.
International Shipping
At this time, we ship exclusively within Australia. We are working on expanding to international destinations and will announce this when available.
30-Day Satisfaction Guarantee
We stand behind the FRESHPUP. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price.
How to Return
To initiate a return, email support@freshpupcare.com with your order number and the reason for your return. We will provide a return address and instructions. Items must be returned unused, in their original packaging, and in resalable condition.
Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5 business days. Original shipping charges are non-refundable, and return shipping is the responsibility of the customer unless the item was faulty or incorrect.
Damaged or Faulty Items
If your FRESHPUP arrives damaged or faulty, please contact us within 7 days of delivery with a photo of the item and packaging, and we will arrange a replacement or refund at no cost to you.